Before you arrive for your appointment at an Apple Store or Apple Authorized Service Provider, follow these steps to prepare your device for repair. If your device won’t turn on or respond, finish as many steps as possible.

Get your iPhone, iPad, or iPod touch ready for service: https://apple.co/2ndwzQk
If you forgot your Apple ID password: https://apple.co/2ndx396
How to back up your iPhone, iPad, and iPod touch: https://apple.co/2RJKbBb
How to update your iPhone, iPad, or iPod touch: https://apple.co/2nUkwYD

Additional Resources:
Get service for iPhone: http://apple.co/iPhone
Get service for Mac: http://apple.co/Mac
Get service for iPad: http://apple.co/iPad
Get service for Apple Watch: http://apple.co/AppleWatch
Get service for AirPods: https://apple.co/AirPod
To subscribe to this channel: https://www.youtube.com/c/AppleSupport
To download the Apple Support app: http://apple.co/2hFtzIv
Apple Support on Twitter: https://twitter.com/AppleSupport

For more videos, go to Youtube Apple Channel